At Ukraine Apartments, and our web site UAApartments.com, we are trying to our best to make your accommodation in one of our private apartments in Ukraine as flawless as possible, that is why we would like each customer to be familiar with our booking rules, terms and conditions, cancellation policy and all other information which goes below.

Booking Rules

There are two types of booking depending on the amount of nights required:

• In case the period of your stay is from 1 to 3 nights, we will not be able to guarantee you the particular apartment chosen. In this case we will offer you two options:
  1. If you pay the deposit for the first night of your stay, we 100% guarantee your accommodation in the apartment of the same or better class as booked, same price range (may vary depending on the level of the ordered apartment) and very central location of course (as close to the ordered apartment as possible).
  2. If you do not pay the deposit, we will not be able to guarantee the same class and price range apartment and will tell you which apartments are available upon your arrival.
• In case the period of your stay is 4 nights or more, we will check the availability of requested apartment and if it is still available for the period you specify, we will send you instructions for the payment of the deposit for the first night of your stay. You will be able to pay the deposit either with your credit card onlin via highly secured payment processing gateway PayPal.com or via any cash money transfer system such as WesternUnion, MoneyGram etc. As soon as the deposit is paid, the apartment is considered to be booked. If the apartment you requested is not available for the period you specify, we will offer you alternative variants.

Cancellation Policy

As mentioned above, in order to book a particular apartment you need to pay the deposit for the first night of your stay. In order to get the refund in case of cancellation of your booking you need to notify us in minimum 7 days before your expected arrival date, otherwise the deposit is used and can not be refunded. Each cancellation is treated personally and if the booking was made for special dates like holidays, some weekends or any other dates of interest when more people are coming over and book accommodations (than usual), you should notify us about your cancellation in more than 4 weeks in advance in order to get the refund.

Check-in / Check-out Policy

The official check-in time starts at 1:00pm and the official check-out time ends at 12:00pm.
If you would like to check-in earlier, there are two options:
1. In case the previos client will check-our early, we will surely be able to check you in the apartment earlier than the official check-in time, but if the client will check-out only at 12:00, the earliest time we will be able to check you in is 1:00pm.
2. In case you want to be 100% sure in your early check-in, please consider to book the previous nights also.

If you would like to check-out till the 6:00pm on the day of your departure, you will be charged half-day rate, if you would like to check-out later than 6:00pm, you will be charged full apartment rate. Late check-out is possible if the apartment has no bookings for the day of your departure.

If you need to leave the apartment earlier than reserved - there will be a one night required cancellation fee.

Meeting and transfer rules

During the booking process you may request our meeting and transfer services from the point of your arrival (either airport or railway station or bus station etc.). You can do this either by checking the corresponding checkbox in the booking form or by requesting this service in one of your emails to us. We provide this service for a very reasonable price as you're our customer and we do our best to provide the best service for the best price. Our prices are lower than the price of taxi drivers in the airport or railway station etc, as if you're not a native Russian or Ukrainian speaker, you get a very good chance to be overcharged and we surely do not guarantee your safety in that case.
As soon as we get all the arrival details we guarantee that the driver with the sign with your name on it will be waiting for you at the common place of meeting. In case for some reason you do not see our driver with the sign with your name on it, please give us a call using any of our phone numbers listed in the contacts section and let us know about it - we will arrange your meeting with the driver shortly. If you have ordered the driver and we have confirmed by the email that the driver will be there, in case you come out and take the city taxi without giving us a phonecall, you will surely be charged full-price for our transfer services.
If you don't need our meeting and transfer services, please give us a call as soon as you pass customs at the airport or upon your arrival to the railway station and we'll arrange your check-in from there.
If not requested by the driver or our manager in advance, you don't need to pay the driver anything except the tip (if you want) as meeting and transfer services will be included in the total bill.

Apartments Preview

We made this website and published the most of our apartments with many real digital photos in order for you to be able to look at the apartment where you will stay. There is full detailed description of each apartment, location, map of each apartment and many digital photos which 100% correspond to the apartment. We made it all to avoid the real previews of apartment by your friends, representatives and so on - this is impossible, because apartments for daily rent are always busy and the only time when someone can come in and take a look at the apartment is when our housemaid cleans it which is not right time to look at the apartment actually. If on any valuable reason you will not like the apartment upon your arrival, we will change you apartment to another one which will be available on the next day (we will tell you which apartments are available and you will choose).

Force Majeur

There are cases sometimes when different kind of breakdowns take place in apartments: either hot/cold water is missing, or electricity is missing or some unpredictable problems after the last client. If such cases appear on the day of your arrival and we cannot fix them before your arrival, we remain the right to change you apartment without informing you for another one of the same class, same price range and as close to the reserved apartment as possible of course.